Troubleshooting Easy Otrs Error Log

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    In this guide, we will learn about some of the possible causes that otrs error log can generate and then suggest possible recovery methods that you can try to fix the problem.

    CGILogPrefix

    Typically specifies text to be found in the log file to identify another CGI script entry.

    This option cannot be simply disabled.

    Default value:

     --- OTRS-CGI
    LogModule

    Defines each of our journal modules for technologies. File writes all messages to a specific log file, assuming SysLog uses most of the syslog daemon, such as syslogd.

    This option will not be disabled.

    Default value:

     --- Kernel :: System :: Log :: SysLog
    LogModule :: LogFile

    If File was specified for the LogModule, obviously the log file must be specified. If the file is not found, the system will create it.

    This setting cannot be turned off automatically.

    Default value:

     --- /tmp/otrs.log
    LogModule :: LogFile :: Date

    Adds the current year and suffixed year to the OTRS log file. A log file is generated every month.

    This The parameter cannot be disabled.

    Default value:

    — 0

    LogModule :: SysLog :: Charset

    When “SysLog” is selected for the LogModule, it is important to specify the character set that should be used most often for logging.

    This option cannot be disabled.

    Default value:

     --- utf-8
    LogModule :: SysLog :: Ease

    If SysLog is selected for the LogModule, a useful log function can be specified.

    This setting cannot be turned off either.

    Default value:

    — user

    MinimumLogLevel

    Specify the minimum logging level. If you select Errors Only, errors will be logged. With “debug” you get access to all the log messages. The order of the log levels is as follows: debug, info, notice, error, and.

    This option cannot be disabled.

    Default value:

    — error

    OTRS Log Location

    Mathieu Roche
    Znuna Newbie
    Posts: 10
    Registration: February 13, 2018 at 2:42 pm
    Znuny / OTRS Version: 5.0.23

    OTRS Magazine Location

    Hello,

    I am trying to identify some issues while upgrading from V5.0.23 to V 6.0.5.

    Errors thrown during system restore fill up next to the buffer, so I can’t see right away to try and see the problems. Does anyone know where the logs are stored so I can get and use them? Paper or something similar to display them?

    Lido
    Newbie Znuna
    Posts: 70
    Registration: October 25, 2017 4:21 PM
    Znuny OTRS version: 6.0.5

    Topic: Location Of OTRS Magazine

    Depends on your configuration.

    Look:

    index.pl?Action=AdminSystemConfigurationGroup;RootNavigation=Core::Log

    on the go and learn more about LogModule options. The system only supports logging via syslog or directly to a file for a path that you can customize.

    We are getting below error messages, error log information withour web server and

    otrs error log

    Can someone help what this means. How can I fix this? Thank you.

    [Wednesday 04:34:55 PM 2009] [Error] 192 [client.168.150.7] Message: not possible

    [cf. Feb 4, 04:34:55 PM 2009] [Error] 192 [client.168.150.7] Tracking (4780):

    [cf. Feb 04, 04:34:55 PM 2009] [Error] 192 [client.168.150.7] Module:

    [cf. Feb 04, 04:34:55 PM 2009] [Error] 192 [client.168.150.7] Module:

    [Wednesday Feb. 2004 16:34:55 2009] [Error] 192 [client.168.150.7] Module:

    [Wednesday February 4th 04:34:55 PM] [Error] 192 [client.168.150.7] Module:

    [cf. Feb 04, 04:34:55 PM 2009] [Error] 192 [client.168.150.7] Module:

    [cf. Feb 04, 04:34:55 PM 2009] [Error] 192 [client.168.150.7] Module:

    [cf. Feb 04, 04:34:55 PM 2009] [Error] 192 [client.168.150.7] Module:

    [cf. Feb 04, 04:34:55 PM 2009] [Error] 192 [client.168.150.7] Module:

    Perl: 5.8.OS: 8-10 Linux Time: Wednesday, February, Other, 04:35:07 PM 2009, Referrer:

    otrs error log

    [Wednesday, February, Spring 16:35:07 2009] [Error] [Client 192.168.150.7] Message: Unable

    [cf. Feb 16:35:07 04 2009] [Error] [Client 192.168.150. 7] Return (4922):

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  • [Wednesday February 4th 04:35:07 PM] [Error] [Client 192.168.150.7] Module:

    Hours of Operation: Monday through Friday, 8:00 am to 6:00 am (Pacific Standard Time)

    Hello Nadim,

    Contribution of Nadim Ahmad

    We are getting the following error messages in our host’s error log messages and

    Can someone help a specific person, what does this mean. How can I fix this? Thank you very much.

    [cf. Feb 04 16:34:55 2009] [Error] 192 [client.168.150.7] Message: not possible

    [Wednesday Feb 04:35:07 PM] [Error] [Client 192.168.150.7] Message: Mon cannot

    Hours of Operation: – Fri 8:00 pm, 2:00 am Pacific Standard Time

    I just want to add the Apache 2.2.11 web server we are using. Please let me know when

    Hours of Operation: Monday through Friday, 8:00 pm to 6:00 am PT. Error

    Topic: OTRS-Related Logs (Web Server Error Records)

    We receive the following error messages in our web server error messages and

    Can anyone help what this means on earth. How can I fix this? Thanks to all.

    [cf. Feb 04 16:34:55 2009] [Error] 192 [client.168.150.7] Message: not possible

    [cf. Feb 2004, 16:34:55 2009] [Error] 192 [client.168.150.7] Tracking (4780):

    [cf. Feb 04, 04:34:55 PM 2009] [Error] 192 [client.168.150.7] Module:

    [cf. Feb 04, 04:34:55 PM 2009] [Error] 192 [client.168.150.7] Module:

    [Wed Feb 04, 04:34:55 PM 2009] [Error] 192 [client.168.150.7] Module:

    [cf. Feb 04, 04:34:55 PM 2009] [Error] 192 [client.168.150.7] Module:

    [Wednesday February 04:34:55 PM] [Error] 192 [client.168.150.7] Module:

    [cf. Feb 2005, 16:34:55 2009] [Error] 192 [client.168.150.7] Module:

    [cf. Feb 04, 04:34:55 PM 2009] [Error] 192 [client.168.150.7] Module:

    [cf. Feb 04, 04:34:55 PM 2009] [Error] 192 [client.168.150.7] Module:

    Perl: 5.8.OS: 8 Linux Time: Wednesday February 4th 04:35:07 PM 2009 referrer:

    [cf. February 4, 04:35:07 PM 2009] [Error] [Client 192.168.150.7] Message: Unable

    [Wednesday 4:35:07 PM Spring 2009] [Error] [Client 192.168.150. 7] Return (4922):

    [Wednesday February 4th, 04:35:07 PM] [Error] [Client 192.168.150.7] Module:

    Hours of Operation: Monday through Friday, 8:00 am to 6:00 am (Pacific Standard Time)

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